Account Deletion Request

How to request deletion

1. Email info@zuwazuwa.com with the subject Zuwa account deletion request.
2. Include the phone number registered to your account, with its country code, and tell us whether you use Zuwa as a rider, driver or both. A reason for leaving is optional.
3. Our team will verify that you own the account before processing the request. If you no longer have access to your registered phone number, mention this in your email.

This opens your email app. Send the email to submit your request. If it does not open, email the address above directly. Do not send passwords, PINs or one-time verification codes.

Your account and personal data

Your request covers account closure and deletion or anonymisation of associated personal data that we no longer need to retain. This includes your profile and contact details, profile photo and app preferences, subject to the retention obligations below. Once completed, account deletion cannot be undone. Uninstalling the app does not delete your account.

Records we may need to retain

Some trip, delivery, payment and driver compliance records may need to be kept for tax, transport, safety, fraud prevention or legal obligations, or to resolve outstanding disputes. These records are retained only for as long as needed for those purposes or required by law, then deleted or anonymised, as described in our Privacy Policy.

Our team will explain any applicable retention requirements and the expected processing timeframe when handling your request, and confirm when it is complete.